Patient Communicator FAQ's

Patient Communicator FAQ's

Patient Communicator Frequently Asked Questions
  1. What are the features of Patient Communicator?
    1. 2-Way Texting
    2. Online Appointment Booking
    3. Appointment Reminders (text, email, and voice)
    4. Reputation Management
    5. Digital Forms
  2. How do customers enable their landlines to accept text messages? Patient Communicator does this on their end.
  3. Is there a form, or is there another way to enroll customers? - Please contact us for assistance, and we will handle the enrollment and training.
  4. What is Clear Call? A visual caller ID pop-up that works when the practice uses RingCentral for its phone system.
  5. How do recalls work? It's based on the recall date in Lytec.
  6. Can Patient Communicator bulk-email patients and allow them to schedule appointments? - Yes
  7. Can Patient Communicator bulk text patients? Yes, however, there are some strict laws that have to be followed. Bulk texting is not illegal, but it is highly regulated in the United States. If you don't follow specific rules, you can face massive fines ranging from $500 to $1,500 per individual text message sent.
  8. Does Patient Communicator support two-way texting with patients, and can it send forms? - Yes
  9. Can Patient Communicator automatically send forms based on Lytec scheduler appointment types or another field? - Yes
  10. Does Patient Communicator allow online scheduling with patient forms pre-sent electronically so they can be saved? - Yes
  11. Does Patient Communicator do appointment reminders - Yes, text, email, or voice reminders

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      Patient Communicator is a platform that interfaces in real-time with Lytec to provide the following functionality to your practice: Real-time, 2-way texting Automated appointment reminders Online scheduling Digital patient forms Reputation management ...

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    • Patient Communicator Registration Form

      In order to complete your registration for Patient Communicator, please complete the attached document and email it to support@medipro.com

    • What version of Lytec does Patient Communicator work with?

      Patient Communicator will work with Lytec 2020 and above.

    • How long does it take to set up Patient Communicator?

      Once the order is submitted to Patient Communicator, the practice must be A2P-registered to send SMS messages. Patient Communicator submits this registration on behalf of the practice. This process takes anywhere from 2-3 days, but may be longer. ...